Privacy Policy

Last updated: December 2024

1. Information We Collect

Thermolink collects information to provide and improve our lead generation services. We collect information in the following ways:

1.1 Information You Provide

  • Contact information (name, email, phone number, company details)
  • Account registration and profile information
  • Lead qualification criteria and targeting preferences
  • Communication preferences and feedback
  • Payment and billing information

1.2 Information We Collect Automatically

  • Website usage data and analytics
  • Device information and browser details
  • IP addresses and location data
  • Cookies and similar tracking technologies
  • Campaign performance and engagement metrics

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and maintaining our lead generation services
  • Processing payments and managing your account
  • Communicating with you about our services
  • Improving our platform and developing new features
  • Ensuring security and preventing fraud
  • Complying with legal obligations
  • Marketing and promotional activities (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including:

  • Cloud hosting and data storage providers
  • Payment processing companies
  • Analytics and marketing platforms
  • Customer support tools

3.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our users or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication systems
  • Employee training on data protection practices
  • Incident response and breach notification procedures

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

  • Account information: Retained while your account is active and for 7 years after closure
  • Lead data: Retained for the duration of your service agreement plus 3 years
  • Communication records: Retained for 5 years for customer service purposes
  • Financial records: Retained for 7 years for tax and accounting purposes

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data to another service provider
  • Opt-out: Unsubscribe from marketing communications at any time
  • Restriction: Request limitation of processing in certain circumstances

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

7.1 Types of Cookies We Use

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: Help us understand how visitors use our site
  • Marketing cookies: Used to deliver relevant advertisements
  • Preference cookies: Remember your settings and preferences

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Jeffrey Leal
903 N Goliad St
Big Spring, TX 79720-1321
Email: [email protected]
Phone: +1 317-760-6381